Position Summary

An established manufacturing company is seeking a detail-oriented and customer-focused Customer Service Coordinator / Order Processing Specialist to join its Customer Service team at its Minneapolis-area facility. This role plays a key part in supporting customer accounts, ensuring accurate order processing, and contributing to a seamless customer experience from order intake through fulfillment.

Key Responsibilities

• Provide day-to-day support to account coordinators, customers, and internal departments
• Prepare and distribute detailed reports to support internal teams and customer needs
• Collect, organize, file, and maintain customer and operational data
• Perform high-volume, accurate data entry related to customer orders
• Create, update, and maintain departmental documentation and records
• Collaborate with cross-functional teams to support consistent, high-quality customer service

Required Skills & Qualifications

• Strong time management skills with the ability to balance multiple priorities and deadlines
• Exceptional attention to detail and organizational skills
• Proficiency in Microsoft Outlook, Excel, and Word
• Ability to work independently while exercising sound judgment and analytical thinking
• Clear and professional verbal and written communication skills
• Strong interpersonal and collaboration skills; comfortable working with diverse personalities

Education & Experience

• Required: High School Diploma or equivalent
• Required: 1+ years of previous print industry experience in a customer service or customer-focused role
• Preferred: College degree
• Nice to Have: Experience in a manufacturing or printing-related environment

Additional Details

• Compensation: $60,000-$70,000 annually
• Schedule: Monday-Friday, 8:00 AM-4:30 PM
• Location: Minneapolis, MN (100% onsite)
• Employment Type: Direct hire, full-time

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance.